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The Consumer Protection Unit (CPU) is one of the local consumer programs throughout the Commonwealth, working in cooperation with the Massachusetts Attorney General’s Office.
CPU staff are trained to mediate complaints through an informal process involving letters and telephone calls from the consumer and the business, in an effort to reach a mutually agreeable settlement. If CPU is unable to resolve your complaint, staff members will discuss the option of redress through small claims court, face-to-face mediation or a private attorney.
CPU staff will assist consumers with consumer issues in the following areas:
- Automobiles
- Landlord/Tenant
- Credit & Debt
- Telemarketing
- Home Improvement
If you would like information about your rights and responsibilities before you make a purchase or if you’re not able to resolve a problem that you have with a company, please call the Consumer Protection Unit at:
- Hampshire County (413) 586-9225
- Franklin County (413) 774-5102
Should you have a complaint, please fill out a Complaint Form (pdf). All information regarding processing is provided therein.
Useful Links
Massachusetts Attorney General
